WHY USE NORTH Star

North Star clients, regardless of their industry, typically face challenges of the following nature

 

COST AND REVENUE
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Significant cost reduction targets
Requirement for greater staff productivity
Revenue leakage through either failure to charge or collect
Unclear product/service costing or lost revenue from sub-optimal charging
Effectiveness of sales force and conversion of opportunities into sales
CUSTOMER AND SERVICE
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Lack of requisite customer focus in product or services
Service delivery that doesn’t meet customer or competitive standards
OPERATING ENVIRONMENT AND DISCIPLINES
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No defined or implemented Target Operating Model
No best-practice model for off-shoring
Quality or control issues; ISO, Solvency II requirements
Poor management information to support decision-making
Uncontrolled operating environment, e.g. lack of capacity management, controls or workflow

CHANGE CAPABILITY
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Change programmes running over budget and not meeting objectives
Limited change management capability:  framework and/or practitioners

 

Although the optimal approach for helping you reach your goals is defined on a case-by-case basis that reflects your individual needs, North Star’s approach will typically involve:

  • Gaining a rapid, but full, understanding of your challenge and its context
  • Scoping of issues to define the optimal route of solution with aggressive targets
  • Institution of governance disciplines to ensure transparency and support
  • Build of client delivery capability through direct project execution and/or cross-training of client staff